Delivery / Returns

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Standard Delivery: We aim to dispatch orders within three working days of purchase. Please allow 5 days before contacting us if your product has not arrived. Please note that purchases made after 12noon on a Friday will be dispatched on the following Monday.

Standard Returns & Refunds Policy: Every product is made to order, so we would kindly ask that you double check the garment size information to ensure you order the correct size. We will accept returns up to 14 days with a valid receipt, however PLEASE CONTACT US FIRST. Products must be undamaged and returned in their original packaging in a sellable condition. All garments must be unworn with any labels attached. Refunds are processed back to the card you purchased with. Please note shipping costs are non-refundable and you must cover the cost of return.

International shipping

We don’t currently sell overseas so we don’t have a million shipping options, but please get in touch with us if you would like something sent internationally. We’re happy to arrange that for you.

Privacy Policy

POLICY COVER: This generic Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our online shop: www.chalkriver.co.uk

We respect and value the privacy of everyone who visits the Site, and only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of the Site. If you do not accept and agree with this Privacy Policy, you must stop using the Site immediately. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

PERSONAL INFORMATION WE GATHER: When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. Blah blah…

We collect Device Information using the following technologies:

“Cookies” - data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and about how to disable them, visit http://www.allaboutcookies.org.

“Log files” - track actions occurring on the Site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” - electronic files used to record information about how you browse the Site.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise the Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

YOUR CONSENT: When you provide us with Personal Information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only.

If we ask for your Personal Information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If you would like to access, correct, amend or delete any personal data we hold about you or simply want more information contact orders@chalkriver.co.uk

SHARING PERSONAL INFORMATION: Chalk River will only use the data you share with us for the purpose you consented to. The only other occasions where your Personal Information may be shared are:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

  • If Chalk River or its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

  • If we are required by law to do so or if you violate our Terms of Service.

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
     

SECURITY: To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

DATA: When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. By law, we have to keep basic information about customers for six years after they cease being a customer for tax purposes.

POLICY CHANGES: We reserve the right to update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to check back regularly. If we make material changes to this policy, we will notify you via email.

If the Site is acquired or merged with another company, your information may be transferred to the new owners so they can continue to sell products to you.